Privacy Policy

1. Who We Are

MH Social is a digital marketing, branding, design, technology and business growth agency serving businesses in Dubai, the United Arab Emirates and other markets.

For the purposes of this Privacy Policy, “MH Social,” “we,” “us,” and “our” refer to MH Social.

“You” or “your” refers to any visitor, customer, prospective customer, business representative or other individual interacting with our website or services.

If you have questions about this Privacy Policy or how we handle personal information, you may contact us through the contact details provided on our website.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Contact forms
• Lead-generation forms
• Consultation requests
• Email communications
• WhatsApp communications
• Social media communications
• Advertising campaigns
• Marketing campaigns
• Client onboarding processes
• Customer support
• Events or webinars
• Other digital or offline interactions with MH Social

This Policy does not necessarily apply to websites, platforms or services operated by third parties.

When you interact with third-party platforms such as Google, Meta, LinkedIn, TikTok, payment providers or other external services, those companies may process your information under their own privacy policies.

3. What Information We Collect

Depending on how you interact with us, we may collect different categories of information.

3.1 Information You Provide Directly

You may voluntarily provide information such as:

• Full name
• Company name
• Job title
• Email address
• Telephone number
• WhatsApp number
• Business address
• Country
• Website address
• Service requirements
• Project details
• Budget information
• Messages and enquiries
• Other information you choose to provide

For example, when you submit a contact form, we may collect the information required to respond to your enquiry.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language
• Approximate geographic information
• Referring website
• Pages visited
• Time spent on pages
• Links clicked
• Website interactions
• Date and time of access
• Technical information about your device

This information may be collected through cookies, analytics technologies, server logs and similar technologies.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and support marketing activities.

Cookies may be used for purposes including:

• Essential Cookies: These may be necessary for the website to function properly.
• Analytics Cookies: These help us understand how visitors use our website.
• Preference Cookies: These may remember settings or preferences.
• Marketing Cookies: These may help measure advertising campaigns and deliver or evaluate relevant advertising.

Where required by applicable law, we will seek appropriate consent before placing non-essential cookies on your device.

You may also be able to manage cookies through your browser settings or available cookie controls.

Disabling certain cookies may affect some website functionality.

6. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Responding to enquiries
• Providing requested information
• Preparing proposals
• Providing services
• Managing client relationships
• Communicating about projects
• Providing customer support
• Processing requests
• Improving our website
• Improving our services
• Understanding website usage
• Measuring marketing campaigns
• Preventing fraud and abuse
• Maintaining website security
• Managing business operations
• Sending relevant marketing communications
• Complying with legal obligations

We aim to collect and use information only for appropriate and relevant purposes.

7. Marketing Communications

If you provide your contact information, we may use it to communicate with you about:

• Services
• Offers
• New solutions
• Industry updates
• Events
• Webinars
• Company announcements
• Educational content
• Marketing campaigns

Where applicable, you may opt out of marketing communications at any time.

For email communications, you can generally unsubscribe using the unsubscribe mechanism included in the relevant communication.

You may also contact us directly to request that marketing communications stop.

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related communications.

8. Lead Generation

MH Social may use lead-generation forms and advertising platforms to help businesses request information about our services. These may include platforms such as:

• Meta
• Google
• LinkedIn
• TikTok
• Other advertising or marketing platforms

When you submit information through a third-party platform, that information may also be processed by the relevant platform according to its own privacy policy.

We use information received from lead-generation activities to:

• Respond to enquiries
• Contact prospective customers
• Understand service requirements
• Prepare proposals
• Schedule consultations
• Improve marketing campaigns

9. Advertising and Remarketing

We may use digital advertising technologies to understand campaign performance and reach relevant audiences. Depending on our actual implementation, these technologies may include:

• Google Ads
• Meta Ads
• LinkedIn Ads
• TikTok Ads
• Conversion tracking
• Remarketing technologies
• Advertising pixels
• Server-side measurement technologies

These technologies may allow us to understand whether an advertisement resulted in a website visit, enquiry, purchase or other action.

Third-party advertising platforms may independently process information according to their own privacy policies.

10. Analytics

We may use analytics services to understand how users interact with our website. Analytics information may help us understand:

• Which pages are most visited
• How users navigate the website
• Which marketing channels generate traffic
• Where users leave the website
• How campaigns perform
• How website performance can be improved

Analytics information may include technical and usage information rather than information that directly identifies you.

Where appropriate, we may configure analytics systems to reduce unnecessary collection of personal information.

11. How We Share Information

We do not intend to sell your personal information as a standalone commercial product.

However, we may share information with trusted third parties where reasonably necessary to operate our business, provide services or comply with legal obligations. These parties may include:

• Hosting providers
• Website technology providers
• CRM providers
• Email providers
• Analytics providers
• Advertising platforms
• Cloud-storage providers
• IT service providers
• Communication providers
• Payment providers
• Professional advisers
• Legal or regulatory authorities where required

Third-party service providers should only receive information reasonably necessary for the relevant purpose.

12. Client Information

When you become a client of MH Social, we may process additional information required to provide our services. Depending on the project, this may include:

• Business information
• Brand assets
• Marketing data
• Website information
• Advertising data
• Customer information
• Product information
• Sales information
• Analytics information
• Campaign information
• Account access information

We process client information only as reasonably necessary to perform the agreed services, administer the relationship, maintain security and comply with applicable obligations.

Where MH Social processes personal information on behalf of a client, the applicable contractual arrangements and instructions may determine the respective responsibilities of MH Social and the client.

13. Third-Party Platforms

Our services may involve third-party platforms including, but not limited to:

• Google
• Meta
• Instagram
• Facebook
• LinkedIn
• TikTok
• YouTube
• Shopify
• WordPress
• WooCommerce
• Canva
• Microsoft
• Cloud service providers
• CRM platforms
• Email marketing platforms

These platforms operate independently from MH Social.

Their collection and processing of information are governed by their respective terms and privacy policies.

We encourage you to review the privacy policies of third-party platforms before providing information through them.

14. International Data Transfers

Some of our technology providers, service providers or business partners may process information outside the United Arab Emirates.

Where personal information is transferred internationally, we seek to use appropriate safeguards and comply with applicable legal requirements relating to international data transfers.

Depending on the circumstances, information may be processed in jurisdictions where our service providers or technology infrastructure operate.

15. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• Access controls
• Password protection
• Authentication controls
• Secure systems
• Restricted employee access
• Security monitoring
• Secure communications
• Data-management procedures

However, no internet transmission or storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through ordinary website forms or unsecured communications unless specifically requested and appropriate safeguards are available.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Maintaining business records
• Managing client relationships
• Resolving disputes
• Meeting contractual obligations
• Complying with legal requirements
• Protecting our legitimate business interests

The appropriate retention period may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and operational requirements.

17. Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information. These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Raise concerns regarding our processing of personal information

These rights may be subject to legal limitations and exceptions.

For example, we may need to retain certain information to comply with legal, contractual or regulatory requirements.

18. How to Exercise Your Rights

If you would like to exercise an applicable privacy right, contact us using the contact details available on our website. Your request should include enough information for us to understand:

• Who you are
• What information the request concerns
• What action you are requesting

We may need to verify your identity before processing certain requests.

This is designed to prevent unauthorized individuals from accessing or changing personal information.

19. Children's Privacy

Our website and professional services are primarily intended for businesses and adults.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

20. Third-Party Websites

Our website may contain links to third-party websites. These may include:

• Social media platforms
• Partner websites
• Technology platforms
• Client websites
• External resources

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of each third-party website before providing personal information.

21. Social Media

MH Social may maintain profiles or communicate through social media platforms. Interactions on these platforms may be subject to both:

• This Privacy Policy, where applicable; and
• The privacy policy and terms of the relevant social media platform.

Information you publicly post on social media may be visible to others.

We encourage users to consider carefully what information they publish publicly.

22. Business Transactions

If MH Social is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy requirements.

23. Legal Disclosure

We may disclose personal information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect our legal rights
• Prevent fraud
• Investigate security incidents
• Protect users or other individuals
• Enforce agreements
• Respond to governmental or regulatory authorities

We will seek to limit disclosures to what is reasonably necessary for the relevant purpose.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes may be made to reflect:

• Changes in our services
• Changes in technology
• Changes in business operations
• Changes in legal requirements
• Changes in privacy practices

When we make material changes, we may update the “Last Updated” date at the beginning of this Policy and may provide additional notice where appropriate.

We encourage you to review this page periodically.

25. Governing Law

This Privacy Policy should be interpreted in accordance with applicable laws and regulations relevant to MH Social and its operations.

Where applicable, this includes relevant privacy and data-protection requirements of the United Arab Emirates.

Nothing in this Privacy Policy is intended to limit any mandatory rights you may have under applicable law.

26. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way MH Social processes personal information, please contact us through the official contact details provided on our website.

MH Social
Email: info@mhsocialmedia.ae
Phone: +971-52-1400224
Address: Adi Al Safa 1212-R19

27. Important Notice

This Privacy Policy is intended to provide a clear explanation of MH Social's general privacy practices.

It should be customized to reflect the technologies, platforms, cookies, CRM systems, analytics tools, advertising systems, payment providers and data-processing activities actually used by MH Social.

Before publishing this Privacy Policy as a legally binding document, MH Social should verify it against its actual data-processing practices and obtain appropriate legal advice regarding applicable UAE and international privacy requirements.

Last Updated: September 2026